Responsible Gaming at q5bet — Play Within Your Limits

Our Commitment to Responsible Gaming

q5bet believes that gaming should be an enjoyable, entertaining activity — not a source of financial stress or personal harm. For the vast majority of our players across Bangladesh, from Dhaka to Cox's Bazar, online gaming remains a fun leisure activity. However, we recognise that for some individuals, gaming can become problematic, and we take that reality seriously.

That is why q5bet has developed a comprehensive responsible gaming framework, providing players with practical tools to manage their gaming activity, set personal limits, and seek help when needed. This page explains every tool available to you and how to use it. We encourage all players to read this page carefully and to use these features proactively — not just when gaming has already become a concern.

Player Protection Tools at a Glance

q5bet provides six core player protection tools. Each is available directly through your account settings or by contacting our support team.

Deposit Limits — Stay in Control of Your Spending

Deposit limits are one of the most effective tools for maintaining control over your gaming budget. q5bet allows you to set a maximum deposit amount per day, per week, or per month. Once set, this limit is enforced immediately — you will not be able to deposit more than the amount you have chosen during that period, regardless of which payment method you use (bKash, Nagad, Rocket, Upay, or card).

Time-Out and Cooling-Off Periods

Sometimes the right thing to do is simply to step away for a while. q5bet's time-out feature allows you to temporarily pause your account without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets. Your account data and balance are safely preserved and will be available once the time-out period ends.

To activate a time-out, navigate to the Responsible Gaming section in your q5bet account settings and select your preferred duration. If you need assistance activating a time-out, contact support at [email protected] — our team will process it within minutes.

Self-Exclusion — When You Need a Longer Break

Self-exclusion is the most powerful player protection tool available on q5bet. It is designed for players who feel that their gaming has become or is at risk of becoming a problem. When you self-exclude, your account is fully locked for the duration you choose. You will not be able to log in, deposit, or access any gaming content on the platform during this period.

Unlike a time-out, a self-exclusion cannot be reversed before the chosen period expires. This is a deliberate safeguard — it ensures that a moment of temptation cannot undo the protection you have put in place for yourself. q5bet's support team will not lift a self-exclusion at a player's request before it expires.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are common warning signs that gaming may have moved beyond healthy recreation. If any of these feel familiar, we encourage you to use q5bet's player tools or reach out for support immediately.

• ⚠Spending more money on gaming than you originally planned or can afford to lose.
• ⚠Chasing losses — continuing to deposit and bet in an attempt to recover money you have already lost.
• ⚠Feeling irritable, anxious, or restless when you are unable to access gaming.
• ⚠Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
• ⚠Using money intended for essential needs — such as rent, food, utility bills, or bKash/Nagad transfers for family — to fund gaming activity.
• ⚠Finding that gaming has begun to interfere with work, study, relationships, or daily responsibilities.
• ⚠Feeling unable to stop or reduce gaming even when you want to, or after repeated unsuccessful attempts.

Self-Assessment — Know Where You Stand

Honest self-reflection is the first step toward responsible gaming. The following questions are designed to help you check in on your own gaming habits. There are no right or wrong answers — the goal is simply to encourage you to think clearly about your relationship with gaming.

Protecting Minors — Strict 21+ Policy

q5bet operates a strict minimum age policy. All players must be 21 years of age or older to register an account or place any bet on the platform. Age verification is conducted at registration and may be requested again at any time during your use of the platform. Players who cannot verify their age will have their accounts suspended and any winnings forfeited until verification is complete.

If you share a device with younger family members in your household, we strongly recommend using device-level parental controls and ensuring that your q5bet account credentials are never accessible to minors. If you suspect that a person under 21 has accessed your account or created their own, please contact [email protected] immediately.

Tips for Safe and Enjoyable Gaming

Responsible gaming is not just about avoiding harm — it is also about getting the most enjoyment out of gaming as a leisure activity. The following habits help keep gaming fun, controlled, and in its proper place in your life.

• ✓Set a personal gaming budget before each session and stop when that budget is reached — regardless of whether you are winning or losing.
• ✓Treat gaming as entertainment, not as a way to make money. Winnings are a bonus, not an expected income.
• ✓Never gamble under the influence of alcohol, medication, or during periods of significant emotional stress or grief.
• ✓Take regular breaks during sessions. Step away from the screen, have a glass of water, and return refreshed. Avoid marathon gaming sessions that last many hours without pause.
• ✓Balance gaming with other activities: spending time with family and friends in Dhaka or elsewhere, physical exercise, hobbies, and rest. Gaming should be one part of a full life, not the whole of it.
• ✓Use q5bet's deposit limit and time-out tools proactively — set them before you feel you need them. Prevention is always more effective than trying to regain control after a problem has already developed.

Get Help — You Are Not Alone

If you feel that gaming has become a problem for you or someone you care about, please do not wait. Reaching out early makes recovery significantly easier. q5bet's support team is available 24 hours a day, 7 days a week, and all responsible gaming enquiries are treated with complete confidentiality and without judgment. Our team is trained to guide you through the activation of any protection tool and to connect you with appropriate resources if you need further support beyond what the platform itself provides.