q5bet Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy describes how q5bet collects, uses, stores, and protects the personal information of players who access and use the q5bet online gaming platform at https://q5bet.ws. This Policy applies to all users of the platform from Bangladesh, including players accessing the site from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh, and Cox's Bazar, regardless of whether they have registered an account.

By registering an account or using the q5bet platform in any capacity, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, you must cease using the platform immediately. We are committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles. q5bet does not sell, rent, or trade your personal information to third parties for their independent marketing purposes under any circumstances.

Your Privacy at a Glance

The following six principles summarise how q5bet approaches data privacy. Full details are provided in the sections that follow.

2. Information We Collect

q5bet collects personal information from users in several ways: directly when you register or use our services, automatically when you interact with the platform, and from third parties such as payment processors. The following table summarises the categories of data collected.

3. How We Use Your Information

q5bet processes your personal data only for the purposes set out in this Policy. We do not use your data for automated decision-making that produces significant legal effects without human oversight. The following are the primary purposes for which we use your personal information.

• 3.1To create and manage your q5bet account, verify your identity and age in accordance with responsible gaming requirements, and maintain accurate records of your gaming activity.
• 3.2To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain complete transaction records as required for financial compliance and anti-money-laundering obligations.
• 3.3To provide customer support, respond to queries submitted via live chat or email, and escalate account or payment matters to the relevant internal team. Support queries and their resolutions are retained for quality assurance purposes.
• 3.4To detect, investigate, and prevent fraudulent activity, bonus abuse, account takeover attempts, and other prohibited conduct as defined in our Terms and Conditions. This includes automated monitoring of unusual betting patterns and login activity.
• 3.5To personalise your experience on the q5bet platform, including showing you game recommendations relevant to your past activity (for example, cricket betting offers during BPL season), and tailoring promotional communications to your preference profile where you have consented to receive them.
• 3.6To meet our legal and regulatory obligations, including reporting obligations to financial intelligence units where suspicious transaction activity is identified, and complying with any lawful request from a competent government authority or court of competent jurisdiction.

4. Legal Basis for Processing

q5bet processes personal data on the following legal grounds. Each processing activity is associated with at least one of the following bases.

• 4.1Contractual necessity: processing required to fulfil the contract formed when you register an account and accept our Terms and Conditions, including account management, payment processing, and game access.
• 4.2Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money-laundering requirements, age verification obligations, and lawful requests from competent authorities.
• 4.3Legitimate interests: processing carried out for the legitimate business interests of q5bet, including fraud prevention, platform security monitoring, and service improvement analytics — where these interests are not overridden by your rights and interests.
• 4.4Consent: where you have given explicit consent to a specific processing activity, such as receiving personalised promotional communications. You may withdraw consent at any time by contacting support or adjusting your account preferences, without affecting the lawfulness of prior processing.

5. Sharing Your Information

q5bet does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• 5.1Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data handling agreements with q5bet.
• 5.2Game providers: We share session identifiers and game-relevant data with game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming solely to enable game delivery and RNG certification. These providers do not receive your full identity data or financial records.
• 5.3Regulatory and law enforcement authorities: We are required by law to report certain categories of transaction to financial intelligence units and to respond to lawful data requests from competent courts or government authorities. We will inform you of such disclosure where we are legally permitted to do so.
• 5.4Service providers: We engage third-party technical service providers (such as cloud hosting providers and analytics platforms) under strict data processing agreements that prohibit any secondary use of your data. These providers act solely on q5bet's instructions.

6. Payment Data and Financial Security

q5bet treats payment data with the highest level of security. When you make a deposit via bKash, Nagad, Rocket, or any other supported payment method, the transaction is processed directly through the payment provider's own secure infrastructure. q5bet receives confirmation of the transaction and a reference identifier, but does not store your full bKash or Nagad PIN, your card number in full, or any other sensitive authentication credentials on its own servers.

All data transmission between your browser or mobile device and the q5bet platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. This means that all data in transit — including login credentials, payment initiation requests, and personal account details — is encrypted and cannot be intercepted by third parties in plaintext. q5bet's servers are hosted in secure data centres with physical and network access controls. Access to your personal data by q5bet staff is restricted on a strict need-to-know basis, with all internal access logged and auditable.

7. Cookies and Tracking Technologies

q5bet uses cookies and similar tracking technologies to provide a functional and personalised user experience. The following types of cookies are used on the platform.

• 7.1Essential cookies: These are strictly necessary for the platform to function. They enable core features such as your login session, account security tokens, and language preferences. These cookies cannot be disabled without breaking the platform's core functionality.
• 7.2Analytics cookies: We use anonymised analytics cookies to understand how players interact with the q5bet platform — for example, which games are most played, which pages receive the most traffic from Dhaka and Chittagong users, and where users encounter difficulties. This data is aggregated and does not identify you personally.
• 7.3Preference cookies: These cookies remember your platform settings, such as your chosen language, display preferences, and notification settings, so that you do not need to reconfigure them on each visit.
• 7.4Managing cookies: You can manage or disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling analytics or preference cookies may affect the quality of your experience on the q5bet platform but will not prevent you from accessing your account or placing bets.

8. Your Rights Over Your Personal Data

As a user of the q5bet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

• 8.1Right of access: You may request a copy of all personal data that q5bet holds about you, including the categories of data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• 8.2Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as a name spelling or mobile number update, you may be able to make changes directly through your account settings.
• 8.3Right to erasure: You may request that q5bet delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Please note that we are legally required to retain certain financial and identity records for a minimum period following account closure, and erasure requests cannot override these retention obligations.
• 8.4Right to restrict processing: You may request that q5bet restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an erasure request is under review.
• 8.5Right to withdraw consent: Where q5bet processes your data on the basis of consent (for example, for personalised marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9. Data Retention

q5bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and gaming history are retained for the lifetime of your account plus five (5) years following account closure; financial transaction records are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial recordkeeping obligations; KYC and identity verification documents are retained for five (5) years from the date of account closure or the date on which the KYC check was performed, whichever is later; support communications are retained for two (2) years from the date of the interaction for quality assurance purposes.

When your personal data is no longer required for any purpose and the applicable retention period has expired, q5bet will securely delete or anonymise the data so that it can no longer be linked to you as an individual. Anonymised aggregate data (such as statistical usage reports with no personal identifiers) may be retained indefinitely for platform improvement purposes.

10. Children's Privacy and the 21+ Rule

q5bet is strictly an adult gaming platform for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately delete that data and permanently close the associated account without notice. If you are a parent or guardian and believe that a minor may have created an account on q5bet or submitted personal data to the platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with child protection initiatives.

11. Changes to This Privacy Policy

q5bet reserves the right to update or amend this Privacy Policy at any time. Where we make a material change to the way in which we collect or use your personal data, we will provide at least seven (7) days' advance notice to registered players via the registered mobile number or email address on file, or by displaying a prominent notice on the q5bet platform homepage prior to the change taking effect.

Your continued use of the q5bet platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of any changes. The date of the most recent revision is displayed at the top of this page.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how q5bet handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days. Support is available 24/7.